Ecarlate Boutique is here to make our customers happy and completely satisfied with their purchase. If you are not happy with your order contact me within 48 hours of receiving your product and I'll be happy to work with you to resolve any questions or concerns. Refunds / Exchanges will be determined on a case by case basis. Unfortunately, custom orders cannot be returned.

The item is your responsibility until it reaches us. Therefore for your own protection we recommend that you send the parcel using a delivery service that insures you for the value of the goods.

The cost of returning the item to us is your responsibility. Delivery charges are only refundable where goods are faulty and a refund is made.

Please also note we will refund an item if it is faulty, after a thorough check of the item. Please allow 7 working days for a refund to be processed.